Privacy Policy

Who we are

Magician Billiards operates billiard halls in the Philippines and this website, which our staff use to run the stores. This policy explains what customer information we collect, why, and how long we keep it.

Messages you send us on social media

When you message a Facebook Page connected to our store system, Meta forwards the message so authorized staff can read and answer it in one place. We store the message text; a Page-scoped contact identifier assigned by Meta; and a conversation record containing the latest-message time, unread count, status, and a preview of up to 120 characters. A legacy contact record may also contain a profile name previously returned by Meta, but the current integration does not request profile data. For an attachment, we store its type and a reference to the Meta content URL, not a local copy of the file. Some replies are sent automatically (for example, a greeting or opening-hours answer); everything else is written by our staff.

Each message row is removed automatically 90 days after it was created. This removes its message text and attachment type and URL reference. The contact identifier, any legacy name, conversation record, and latest-message preview are not removed by that automatic message-row process; they remain so staff can recognize the conversation unless they are deleted after a verified request. We do not sell this information or use it for advertising.

Feedback, membership, and purchases

Feedback submitted through our QR codes may include contact details you choose to leave; these are stored encrypted and removed after six months. Membership records (name, phone number, balance) and sales records are kept for as long as required to run the business and meet Philippine bookkeeping obligations.

Requesting deletion of your data

You can ask us to delete the information we hold about you at any time:

• Message the same Facebook Page and ask for your messaging data to be deleted, or
• Email accountingMBSh@magicianbilliards.com with the profile name or account you contacted us from and the Facebook Page you messaged.

An operator manually reviews the request and verifies that it comes from the relevant account, or asks for enough information to reasonably confirm the requester's identity. Once verified, we aim to complete the manual deletion within 30 days. This deletion covers eligible message rows, the contact identifier and any legacy name, conversation records and previews, and attachment metadata and URL references. It does not delete records we are legally required to keep, such as official receipts. Full steps are on our data deletion instructions page.

Contact

Questions about this policy: email accountingMBSh@magicianbilliards.com or visit us in store. See also our Terms of Service.